Return and Exchange Policy
At Alpha Maui, we are committed to ensuring your complete satisfaction with every purchase. If you find that you need to exchange merchandise for any reason, we’ve outlined our return and exchange policy below to make the process as smooth and transparent as possible.
1. Eligibility for Exchanges:
- You may request an exchange for merchandise within 45 days from the date of purchase.
- To be eligible for an exchange, the item must be in its original condition, unused, and in its original packaging.
2. How to Initiate an Exchange:
- Please contact our dedicated customer service team at AlphaMauirepair@gmail.com
or call 808-633-2328 to initiate the exchange process. - Provide your order number and a detailed explanation of why you wish to exchange the item.
3. Exchange Process:
- Once your exchange request is approved, you will receive instructions on how to return the item.
- Ensure that the merchandise is securely packaged to prevent damage during transit.
- We will process your exchange as soon as we receive the returned item and inspect its condition.
4. Available Options for Exchange:
- You can exchange the merchandise for the same item in a different size, color, or style, subject to availability.
- If the desired item is not available, we can issue a store credit for the value of the returned merchandise.
5. Shipping Costs:
- You are responsible for shipping the item back to us for an exchange.
- We will cover the shipping costs for sending the replacement item to you.
6. Timelines:
- We aim to process exchanges within 3-5 business days after receiving the returned merchandise.
- The delivery time for your replacement item may vary based on your location and product availability.
7. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately.
- We will arrange for the return of the damaged item and send you a replacement free of charge.
8. Non-Returnable Items:
- For hygiene reasons, certain items such as swimwear, underwear, and personal care products cannot be returned or exchanged unless they are defective.
9. Refunds:
- We do not offer refunds for merchandise; however, store credit or exchanges are available.
10. Contact Us:
- If you have any questions or need further assistance, please reach out to our customer service team at AlphaMauirepair@gmail.com
or call 808-633-2328.
At Alpha Maui, we value your satisfaction and are dedicated to providing you with the best shopping experience. We hope this policy provides you with the information you need to feel confident in your purchases. Thank you for choosing us for your shopping needs!