Frequently Asked Questions
Aloha! Find quick answers about orders, shipping, sizing, returns, and wholesale. If you need a hand, reach out to our team.
Orders & shipping
How long does it take to process my order?
Orders are generally processed within 1–3 business days. Holidays, sales, and special releases may take longer. Delivery time begins after the carrier receives your package.
How much is shipping?
U.S. orders of $50 or more qualify for free shipping. Domestic Priority Shipping is $15 for U.S. orders under $50, and Hawaiʻi shipments have a separate $5 rate. Available methods and the final rate appear at checkout. See our shipping policy for details.
Do you ship internationally?
Available destinations and shipping options appear at checkout. International customers are responsible for any customs duties, taxes, or import fees charged by their country.
How do I track my order?
When tracking is available, we send it after your order ships. Please allow time for the carrier to update its tracking status. If you need help, contact us with your order number.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you need. We’ll see what we can do before your order is packed or shipped.
Returns & product help
Can I return or exchange an item?
Request a return or exchange within 30 days of delivery. Items must be unused, unworn, and in original condition and packaging, with proof of purchase. Contact us before shipping anything back so we can provide instructions. See the full return and refund policy, including final sale and shipping details.
What if my item arrives damaged or incorrect?
Let us know as soon as possible. Include your order number and clear photos of the item so we can review the issue and arrange the appropriate next step.
Can you help with sizing?
Check the size options and guide on the product page before ordering. If you’re between sizes or need help with a cap, apparel, bracelet, or Apple Watch band, send us a message with the product name and your measurements or watch size.
Can you repair a watch or accessory?
Contact us with the product name, order information if available, and photos showing the issue. Repairs and replacement options are reviewed case by case. Accidental damage, normal wear, and water damage outside a product’s stated limits are not manufacturing defects.
Wholesale & local shopping
Do you offer wholesale?
Yes. Visit our wholesale page to apply or sign in if you’re already approved. Approved partners can view wholesale pricing through their account. Wholesale orders have a $500 merchandise minimum plus minimum quantities for each category ordered.
Where can I shop in person?
We have a Maui shop and attend local markets. Event locations and hours can change, so contact us before making a special trip.
Still have a question?
We’re here to help. Send Alpha Maui a message and include your order number if your question is about an order.
