Shipping policy

ALPHA MAUI SHIPPING POLICY

Alpha Maui is based on Maui, Hawaiʻi. We carefully prepare and ship every order with the goal of getting your products to you safely and efficiently.

ORDER PROCESSING
Orders are generally processed within 1–3 business days. Processing times may be longer during holidays, special releases, sales, or periods of high order volume.

SHIPPING RATES
Available shipping methods and rates are calculated and displayed at checkout based on your order and destination.

DELIVERY TIMES
Delivery times shown by the shipping carrier are estimates and begin after your order has been processed. Once a package is in the carrier’s possession, transit times may be affected by weather, carrier delays, holidays, or other circumstances outside Alpha Maui’s control.

TRACKING
When tracking is available, you will receive tracking information after your order ships. Please allow time for the carrier to update the tracking status.

INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information carefully before placing your order. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

LOST OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, please contact Alpha Maui with your order information. We will review the situation and help determine the appropriate next step.

INTERNATIONAL ORDERS
International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

QUESTIONS
If you have questions about your shipment, please contact Alpha Maui and include your order number so we can assist you.